ChipStars Privacy Policy

At ChipStars, we are fully committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our services at chipstars.bet. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. By using our platform — whether through our website, ChipStars app, or any related service — you consent to the practices described herein.

Who We Are

ChipStars Casino is operated by TRICKLESS NV, a company registered in Curaçao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125. Our billing agent is DIGITAL CRYPTO PAY SP z o.o. (No. 0001086250), based in Warsaw, Poland, and our payment processing is handled by Power Gaming Ltd (C77981, Malta). When you interact with us, TRICKLESS NV acts as the data controller responsible for your personal information.

Information We Collect

We at ChipStars collect personal data in a variety of ways when you use our services. The types of information we may collect include:

• Identity data: your full name, date of birth, username, and government-issued identification documents
• Contact data: your email address, phone number, and residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: your IP address, browser type and version, device identifiers, and operating system
• Usage data: information about how you navigate and use our ChipStars platform, including gaming activity, session durations, and feature interactions
• Communications data: records of your interactions with our customer support team, including live chat transcripts and emails
• Verification data: documents we collect during KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures

How We Use Your Information

Our ChipStars team uses the personal data we collect for specific, legitimate purposes. We process your information to:

• Create and manage your player account, including your ChipStars casino login credentials
• Process deposits, withdrawals, and all financial transactions securely
• Verify your identity and comply with our legal obligations under anti-money laundering regulations
• Provide and personalise our gaming services, including bonuses such as the ChipStars no deposit bonus, free spins offers, and other promotions
• Send you relevant communications, including information about the ChipStars promo code offers and loyalty programme updates
• Detect and prevent fraudulent activity, cheating, or any abuse of our services
• Improve the functionality and performance of our platform, including the ChipStars bet app
• Comply with applicable laws, regulations, and our licensing requirements
• Respond to responsible gambling requests and self-exclusion applications

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations under our Terms and Conditions when you register and use our services
• Legal obligation: processing required to comply with applicable laws, including KYC, AML, and gaming regulations
• Legitimate interests: processing necessary for fraud prevention, security, and the improvement of our services
• Consent: where you have explicitly given us permission to process your data for specific purposes, such as direct marketing communications

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our ChipStars casino platform to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies fall into the following categories:

• Essential cookies: necessary for core functions such as your ChipStars login session and account security
• Analytical cookies: help us understand how players interact with our platform so we can make improvements
• Marketing cookies: used to deliver relevant promotions, including ChipStars free spins offers and bonus communications
• Preference cookies: remember your settings such as language selection and currency preferences

You may manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain functionalities of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in limited circumstances:

• Payment processors and financial institutions required to handle your transactions
• Identity verification and KYC service providers who assist us in meeting our regulatory obligations
• Technology providers who support the infrastructure of the ChipStars crypto casino platform
• Regulatory authorities, law enforcement agencies, or courts when we are legally required to disclose information
• Our affiliated companies within our corporate group, strictly where necessary for operational purposes

All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In general, we keep account and transaction records for a minimum of five years following account closure, in line with our anti-money laundering obligations. After this period, we securely delete or anonymise your data unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at ChipStars:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: in certain circumstances, you may request that we delete your personal data
• Right to restriction: you may ask us to limit how we process your data in specific situations
• Right to data portability: you may request that we transfer your data to another organisation in a structured format
• Right to object: you may object to our processing of your data where we rely on legitimate interests
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at support@chipstars.bet. We will respond to your request within the timeframe required by applicable law.

Data Security

Our ChipStars platform employs industry-standard security measures to protect your personal data from unauthorised access, loss, or disclosure. We use SSL encryption across all data transmissions, apply strict access controls for our internal teams, and conduct regular security assessments. While we work hard to safeguard your information, no transmission over the internet can be guaranteed to be entirely secure, and we encourage you to keep your login credentials confidential.

Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately suspend access and delete all associated data. If you believe a minor has accessed our platform, please contact us at support@chipstars.bet without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team via 24/7 live chat on our website or by emailing us at support@chipstars.bet. For payment-related enquiries, you may also contact us at payment@chipstars.bet. We are here to help and committed to addressing your concerns promptly and transparently.